Refund policy

KingdomKids offers digital subscriptions to premium content. After payment is confirmed, access is normally activated immediately. This policy explains when a refund may be requested.

1. Principle

Subscriptions are digital content services delivered from payment. As a result, there is no automatic refund for a period already started, except in the cases below or where applicable law requires it.

2. 14-day window (withdrawal / goodwill)

You may request a refund within 14 days of the payment date if no premium content has been used in a significant way, including:

• watching videos or films
• extended listening to audio content
• offline downloads
• substantial use of premium quizzes / games

A simple login or very limited browsing may be accepted case by case. KingdomKids may review usage history before approving a request.

3. How to request a refund

Email support@kingdom-kids.com with:

• the KingdomKids account email
• the payment date and amount
• the Maketou order / transaction ID
• the reason for the request

We acknowledge receipt within a few business days and say whether the request is eligible.

4. Non-refundable cases

• Subscription already used in a significant way (watching, downloads, quizzes, etc.)
• Request made more than 14 days after payment
• Subscription that has already expired
• Request linked to unauthorised sharing or a breach of the Terms of Sale
• Wrong plan chosen after content has been used (e.g. wrong duration)

5. Double charge / technical error

If a confirmed double charge or a technical error is attributable to KingdomKids or its payment provider, a matching refund or credit will be issued after verification, even outside the 14-day window.

6. Timing and method

Approved refunds are processed within 7 to 14 business days, usually via the same payment method (Mobile Money or another channel used through Maketou). Bank / operator delays may apply.

7. Contact

Customer support: support@kingdom-kids.com.